FAQ

Frequently asked questions

How long does the hair last?


The hair can have a long life span, as long as it is properly cared for. We tell our cru, to take care of the extensions the same way you would take care of your own hari and it should last for years.




Does the hair shed?


All hair, even your own hair sheds. The process in which the wefts are sewn are a skilled technique in making sure the hair has minimal shedding. Each bundle also has sealed wefts for extra secuity . Dying and processing the hair can weaken the wefts which may result in some shedding. Our guarantee is on our hair in natural state




Can you dye the hair?


Of course! This hair is human indian hair, you can do whatever you please. We suggest all coloring services be done by a trained professional, for maximum results. 613 hair is suggested for any bright color processes.




Can you apply heat?


Of course! We do not recommend using a styling tool over 300 degrees, like we said previously, treat the hair like you would treat your own.




Can I return the hair if I dont like the quality?


We take pride in our quality. If you are not satisfied with the product that you chose, we may return within 3 days of receiving the package. Refunds will be returned in the same form as your original payment. We reference the day that our tracking number says the package was delivered. All hair ust be in its natural state, that it was shipped in. We will not accept the hair back if it has been combed thru, washed, dyed and/or undone from its original hair band.




What color is the hair?


Indian hair comes in many shades. 9a hair is blended together from multiple donors. Most hair is between a 1b and 2. We offer different colors, such as 613, brown, ombre, and others. We also do custom color upon request.




What is the difference between 9a and 10a?


All of our hair is from the same indian hair. Any hair that is a curl pattern such as body wave has been steamed into that curl pattern. 9a hair is the market standard hair, meaning most hair companies sell this quality. 9a hair comes in 4 textures, Body Wave, Straight, Deep Wave & Kinky Curl. 9A hair is blended from multiple donors. Meaning the hair is about 3/4 full from weft to the end, the ends are a little thinner. 10a hair is our Lux line. 10a hair is a lot thicker than 9a hair and it comes from 1 donor. With a single donor bundle the hair is completely full from weft to ends with no thinning. Depending upon the customer or whatever look you are going for, that is what hair you will choose. But both of our qualities are awesome and we guarantee that or we will give you your money back!





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